20:33, Monday 15th May 2023
Terms and Conditions
1. Online Appointments
Our business holds a strict policy that allows for a certain number of missed appointments before taking action.
In the case of missing two appointments without notice via the booking system or telephone we may choose to suspend your ability to use the booking system and require you to walk-in for an appointment. This may also result in a no show fee equal to 50% of the total cost of the service.
The purpose of this policy is to ensure that staff are able to manage their schedule effectively and minimise the impact of missed appointments on their revenue and resources.
When you book an appointment, the business reserves that time specifically for you, which means that staff may have turned away other clients or rearranged their schedule to accommodate your appointment. If you do not attend your appointment or cancel without notice, the business may not be able to fill that time slot with another client, which can result in lost revenue and wasted resources.
By suspending your ability to use the booking system, staff are able to better manage their schedule and reduce the risk of lost revenue due to missed appointments.
If you are suspended from the booking system, you will still be able to receive services by walking in for an appointment. However, this may result in longer wait times and may be less convenient for you. To avoid being suspended from the booking system, it is important to make every effort to attend your appointments or cancel with sufficient notice.
If you have made an appointment with us and fail to attend without notice, we reserve the right to charge you a no-show fee equal to 50% of the total price of the service booked.
The purpose of this policy is to compensate the business for the time and resources that staff have invested in preparing for you and your appointment.
When you make an appointment with us, we reserve that time specifically for you. This means that staff may have turned away other clients or rearranged their schedule to accommodate your appointment. When you fail to show up or cancel without sufficient notice, the business may not be able to fill that time slot with another client, which can result in lost revenue and wasted resources.
By charging a no-show fee equal to 50% of the total price, the business is able to recoup some of the revenue that staff would have earned if you had kept your appointment.
It is important understand the no-show fee policy and to make every effort to attend your appointment or to cancel with sufficient notice. This not only helps the business and its staff manage their schedule effectively, but it also demonstrates respect for the their time and expertise. By committing to your appointment and showing up on time, you can ensure that you receive the service you need and that staff are compensated for their time and resources.
2.Providing a Walk-In Service
Clients that are willing to make a booking with us on a walk-in basis may be required to provide a non-refundable deposit to the amount of £10 to secure your appointment.
When you make a booking with us, we reserve that time specifically for you. This means that staff may have turned away other clients or rearranged their schedule to accommodate your appointment. By requiring a non-refundable deposit, the business and its staff are able to better manage their schedule and reduce the risk of lost revenue due to no-shows or last-minute cancellations.
The £10 non-refundable deposit serves as a commitment on your part to attend your appointment. By paying the deposit, you are indicating that you are serious about receiving the service and that you are willing to invest in the time and resources required by our staff to provide it for you. If you attend your appointment, the deposit will be applied towards the total cost of the service.
This policy ensures that staff are compensated for their time and resources that they have invested in preparing for you and your appointment.
It is important to understand the deposit policy and to make every effort to attend your appointment or cancel with sufficient notice up to 1 hour prior to your appointment either via the booking system or by telephone. In the event that you contact us with sufficient notice and you wish to move or change your appointment, the non-refundable deposit will be carried over and applied to the total cost of the service.
By committing to your appointment and paying the non-refundable deposit, you can ensure that you receive the service you need and that the business is compensated for its time and resources.
